1) Information We Collect

We may collect the following types of information:

Contact Information: name, phone number, email address, and message details you submit through forms, booking links, or phone calls.
Vehicle Information: make/model/year, VIN (if provided), mileage, concerns, and service requests.
Appointment & Service Details: appointment requests, repair notes you share, and communication preferences.
Website Usage Data: IP address, device type, browser type, pages visited, and approximate location (city/region) derived from IP.

2) How We Use Your Information

We use your information to:

Respond to inquiries and provide estimates, scheduling, and customer support.
Confirm and manage appointments and communicate about service updates.
Improve website performance, user experience, and marketing effectiveness.
Maintain business records for accounting, warranty, and service history purposes.
Comply with legal obligations and protect our rights and customers.

3) Cookies & Analytics

Our website may use cookies and similar technologies to operate properly and to understand how visitors use our site. Cookies help us remember preferences and measure site performance.

We may use analytics tools (such as Google Analytics or similar services) to collect aggregated website usage information. These tools may use cookies or other identifiers to measure traffic and behavior on our site.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

4) Booking Links, Payments, and Third-Party Services

If you use third-party services linked from our website (for example, online appointment scheduling or financing applications), your information may be collected directly by those providers according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party sites you use. We do not control and are not responsible for the privacy practices of third-party providers.

5) How We Share Information

We do not sell your personal information. We may share information only as needed:

Service Providers: vendors that help us operate our website, scheduling, communications, analytics, or payment processing.
Legal Requirements: if required by law, subpoena, court order, or to protect our rights and safety.
Business Transfers: in the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6) Calls, Text Messages, and Email

If you contact us by phone, text, or email, we may keep records of those communications to help serve you better. Standard message and data rates may apply for texts.

You can request we stop sending non-essential communications at any time.

7) Data Retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

9) Your Privacy Choices & Rights

Depending on your location, you may have the right to:

Request access to the personal information we have about you.
Request corrections to inaccurate information.
Request deletion of certain information, subject to legal and business record requirements.
Opt out of non-essential marketing communications.

To make a request, contact us using the information in the “Contact Us” section below.

10) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can delete it.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the most recent revision. Your continued use of our website after changes are posted means you accept the updated policy.

12) Contact Us

Anchor Automotive
Phone: 682-302-0540