Information we collect
When you contact us, request an appointment, approve service, or communicate with the shop, we may receive information such as your name, contact details, vehicle information, appointment request, message, and service history. The website also receives basic device, browser, cookie, page, and usage information. Secure forms store the fields a customer submits, the inquiry category, a submission reference, delivery status, timestamp, and limited technical information used to prevent abuse.
Sensitive financial information
Do not submit credit card numbers, bank information, Social Security numbers, or financing credentials through the website contact form or ordinary email. Use only the secure process provided by the applicable payment or financing provider.
How information is used
Information may be used to respond to requests, schedule and perform service, prepare estimates and records, communicate about a vehicle, improve the website, protect the business and customers, and meet legal or accounting obligations.
Service providers and embedded tools
Website hosting and secure form storage are provided through the site platform; Resend is used for transactional form email; Tekmetric provides online booking; and Google and Meta tools may provide analytics and advertising measurement on the production site. Their handling of information is governed by their own policies and our agreements with them.
Cookies and analytics
The site may use cookies or similar technologies for essential operation, analytics, accessibility, and measuring website or marketing performance. Browser settings may allow you to limit nonessential cookies.
Calls, email, and text messages
Contact information is used for the purpose for which it was provided, including appointment and service communication. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing service, and available opt-out instructions should be followed.
Retention, security, and children
Website form submissions are retained as reasonably needed for service, warranty, accounting, legal, fraud-prevention, or security purposes. Access is limited to authorized Anchor Automotive staff and service providers that need the information to operate the site or respond to the request. Data is transmitted over HTTPS and protected by the hosting and email provider security controls. You may request deletion or correction by contacting support@anchorautomotive.net, subject to records Anchor Automotive must retain. Reasonable safeguards are used, but no internet system can be guaranteed completely secure. The website is not directed to children under 13.
Your choices and accessibility assistance
You may ask about personal information you submitted, request a correction, update communication preferences, request accessibility assistance, or report a website problem. Privacy, accessibility, communication-preference, and website-support requests may be submitted to support@anchorautomotive.net. General business questions may be sent to info@anchorautomotive.net.
Contact
Call (682) 302-0540, email support@anchorautomotive.net for privacy or website support, or write to Anchor Automotive at 7551 N FM 51, Springtown, TX 76082.